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Deliveries, Exchanges and Returns

Shipping Policy

Shipping Policy 💌

  • Once your payment is confirmed, we need up to [2 business days] to carefully prepare everything and post your order.

  • Delivery times depend on your address and the carrier you choose. You'll see the estimated delivery time at checkout.

  • Once your order is shipped, you will receive a tracking code to track each step of the delivery.

  • Shipping is calculated automatically at checkout. Some campaigns offer free shipping promotions 🛍️.

  • Wrong or incomplete address? The package may be returned to us 😢. In this case, we'll resend it for a new shipping fee.

  • Delays may occur for external reasons (rain, strikes, unforeseen transport issues), but we are always nearby to help.

  • If you have any questions, please contact us: Contact Form 💬.

Exchange and return policy

At GMP - Geek Mood Print, we always strive to ensure your satisfaction with our purchases. If you need to exchange or return something, please follow the instructions below:

1. Deadline for Exchange or Return

  • The customer can request the exchange or return of a product within 14 calendar days after receipt.

  • For exchanges due to manufacturing defects, the deadline is 30 calendar days after receipt.

  • We do not exchange personalized products that have been previously approved by the customer.

2. Product Conditions

  • The product must be in its original packaging, with no signs of use, with all labels, accessories and manuals.

  • Products that show signs of improper use, poor storage or alterations will not be accepted for exchange or return.

3. How to Apply

  • Contact our customer service team using the contact form and provide the following information:

    • Order number

    • Full name

    • Reason for exchange or return

  • Our team will send you instructions for posting the product.

4. Shipping Costs

  • In cases of manufacturing defects or shipping errors, shipping costs are fully covered by the store.

  • In cases of regret or exchange for size/color, the return shipping cost is the customer's responsibility.

5. Refund

  • The refund will be made after analysis and approval of the returned product.

6. Products that we do not accept returns

  • Custom or personalized products with prior customer approval.

7. Questions

For more information, please contact our support:

📧 Talk to our team by clicking here

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